Each time you access, use, or purchase from the Couplemate™ Website, you have agreed to the Conditions outlined in this document. If you do not agree to these Conditions, you must not access, use, or purchase from this Website.

Couplemate™ reserves the right to amend, remove, or otherwise vary this policy at any time without notice. If you have questions concerning these Conditions, please contact Couplemate™ by electronic mail (“email”) at: sales@couplemate.com.au.

Last updated: 22/03/2024

1. Definition/Interpretation
   1. “Couplemate™” means “The trustee for Wotherspoon Family Trust” trading as “Couplemate Trailer Parts Pty Ltd” (ABN 15 873 719 871) and its associated parties, servants, and agents.
   2. “Conditions” means these Terms and Conditions.
   3. “Website” refers to www.wholesale.couplemate.com.au as a domain in its entirety, of which includes all content, drawings, graphics, photos, and other elements.
   4. “Customer” means the entity has contracted with Couplemate™ to buy Goods through a Website account.
   5. S“Goods” means all goods, including and without limitation, components, spare parts, Workmanship, Custom Work, and other items to be supplied by Couplemate™ at the request of the Customer.
   6. “Workmanship” means all workmanship, including and without limitation, installation, fitting, adjustments, welding, and other labour to be completed by Couplemate™ at the request of the Customer.
   7. “Custom Work” means all goods, including and without limitation, axles, independent suspension systems, IRS axles, custom stud patterns on hubs, drums, and rotors and other Goods in which are manufactured for the Customer at the Customer’s request.
   8. “Cash Account” means Customers who must provide consideration to Couplemate™ for Goods to be Dispatched.
   9. “30-Day Account” means Customers who have been contracted under unique consideration terms by Couplemate™ for Goods to be Dispatched.
   10. “Dispatched” means that the Goods have been picked, packed, and booked on the Customer’s requested means of transportation or collection and the invoice date has been populated.
   11. “Order” means any request by the Customer to purchase Goods through Couplemate™, which is substantiated by Couplemate™ issuing a Sales Confirmation email.
   12. “Satchel” means Orders that are light and small enough to ship in a padded mailer.
   13. “Boxed” means Orders that are large enough to warrant shipping in a carton but do not exceed 22kg in weight and require no more than one carton.
   14. “Bulk” means Orders that exceed 22kg and/or must be shipped in multiple cartons, a skid, or a pallet. Bulk Orders may be considered be Oversized.
   15. “Oversized” means Orders that have packing dimensions that exceed the standard dimensions of a pallet (120mm x 120mm). Oversized Orders often must ship on select transportation companies and may incur additional shipping fees, of which Couplemate™ will discuss with the Customer at the time of order and prior to issuing a Sales Confirmation.
   16. “Expected Wear” refers to the eventual deterioration of a component or a component’s feature due to anticipated stresses like function, application, or operating environment. Natural deterioration of a component varies, though typical examples include flattening of springs, rusting from outdoor environments, or bearing failure from fatigue.
   17. “Other Entity” refers to any individual, party, or business that is separate to Couplemate™.
2. Invitation to Treat & Order Acceptance
   1. All pricing on the Website as well as any advertisements, marketing material, or other forms of content does not constitute an offer or undertaking by Couplemate™ and should be considered as an invitation to treat.
   2. Adhering to best practices for accuracy, Couplemate™ will often amend pricing and stock of Goods which is subject to change without notice. Couplemate™ cannot guarantee current pricing and stock levels of Goods at the time of Order.
   3. Couplemate™ reserves the right to reject an Order. All Orders, including final pricing and stock availability, are substantiated by Couplemate™ issuing a “Sales Confirmation” email to the Customer.
   4. “In the event Couplemate™ rejects the offer and Couplemate™ has received consideration, the consideration will be returned via the original method. Refer to section 4 for information on payment and consideration.
   5. The Customer is fully responsible and liable for their Order, encompassing details like the shipping address and customer information. Couplemate™ shall not be liable for inaccuracies or incorrect requests for Goods when supplied by the Customer.
   6. Where a significant delay impacts an accepted Order or supply of Goods, Couplemate™ will attempt to contact the Customer.
3. Order Modifications
   1. Orders and corresponding subject matter, including shipping addresses and other Customer information, may be varied prior to being Dispatched under the written or verbal consent of both the Customer and Couplemate™.
   2. The Customer may request to cancel an order through email sales@couplemate.com.au or phone (07 3348 3822). Order Cancellation is subject to acceptance by Couplemate™.
      1. Orders that are cancelled prior to being Dispatched (refer to section 5) will not incur surcharges and, if Couplemate™ has received consideration, the Customer will be credited the balance owing.
      2. Orders that have been Dispatched by Couplemate™ will be categorised as change of mind returns and as such fall under Conditions outlined in section 6.
      3. Custom Work Orders that have commenced production are ineligible for Order Cancellation (refer to section 7).
   3. Where Goods are required in addition to the original Order, the Customer agrees to provide consideration for the additional costs of such Goods including shipping.
4. Payment & Consideration
   1. Couplemate™ trade accounts are, by default, Cash Accounts.
   2. 30-Day Accounts may be made available to Customers with a minimum monthly spend of AU$1000, have submitted a written 30-Day Account request, and have received approval from Couplemate™ in writing
   3. 30-Day Account requests may be submitted to Couplemate™ via email with the required form (located at the bottom of this page).
   4. All requests are subject to acceptance at the absolute and sole discretion of Couplemate™.
   5. Couplemate™ bank details are available on all official invoices and quotations and can be confirmed by calling Couplemate™ on 07 3348 3822. Refer to clause 11 for important disclaimers regarding Spam and Fraud.
   6. Couplemate™ requires bank remittance for EFT payments via electronic mail (“email”) to: sales@couplemate.com.au. Orders paid via EFT will not dispatch until the amount has cleared in Couplemate™’s account.
5. Dispatch & Shipping
   1. Couplemate™ dispatches four types of Orders known as Satchel, Boxed, Bulk, and Oversized to which the Customer notifies Couplemate™ their preferred method of Dispatch.
   2. Couplemate™ offers three choices for dispatch, of which are:
      1. Couplemate™ freight, whereby Couplemate™ organises and charges the Customer for freight.
      2. Customer freight, whereby the Customer informs Couplemate™ of an account they hold with a selected courier company. The courier company will then charge the Customer directly.
      3. Warehouse collection, whereby the Customer informs Couplemate™ that the order is to be collected from the Brisbane warehouse.
   3. Where Goods are in-stock, Satchel and Boxed Orders will be Dispatched within 1-3 business days whereas Bulk and Oversized Orders may take up to a maximum of 5 business days.
      1. For Orders that involve Custom Work, dispatch times are subject to waning manufacturing timelines. Refer to section 8 for further information on Custom Work.
   4. Where a significant delay impacts dispatch on an Order, Couplemate™ will attempt to contact the Customer.
   5. Delivery times vary depending on the courier, freight conditions, and final Order destination.
   6. In the event of a supply shortage, potential fault, or a courier non-delivery, the Customer should notify Couplemate™ within 72 hours by calling 07 3348 3822 or by email to: sales@couplemate.com.au.
      1. For Orders where Couplemate™ has organised and charged freight, Couplemate™ will negotiate with the courier company on behalf of the Customer.
   7. Couplemate™ does not airfreight dangerous goods including, but not limited to, lithium batteries, grease, or products that are coated in penetrative or non-penetrative coatings that are flammable.
6. Returns & Exchanges
   1. Where the Customer wishes to return purchased Goods or conduct an exchange, the Customer must first contact Couplemate™ via phone call (07 3348 3822) or by email to: sales@couplemate.com.au. Each request is subject to acceptance by Couplemate™.
      1. When the Customer has received written confirmation from Couplemate™ to conduct the exchange, the Customer may:
         1. Provide consideration for the exchange at the time of the Order and receive a refund upon Couplemate™ receiving in the Goods.
         2. Wait for Couplemate™ to receive in the Goods and have the credit applied to the exchange Order.
      2. If the Goods have been Dispatched, the Customer is fully responsible for returning the Goods, in its entirety, to Couplemate™.
      3. Couplemate™ may deduct transport fees and a 15% restocking charge from the credit due to the Customer on all change of mind returns and exchanges.
      4. Couplemate™ may deduct transport fees and a 15% restocking charge from the credit due to the Customer on all change of mind returns and exchanges.
      5. Couplemate™ shall not provide change of mind returns or exchanges on:
         1. Non-Stock Items that are ordered at the Customer’s request (i.e. “special orders”).
         2. Custom Work that is completed at the Customer’s request.
         3. Goods that have been opened, used, installed, worn, damaged, modified, or is in any way unable to be resold as is.
7. Custom Work
   1. Custom Work Orders are subject to waning manufacturing timelines that may be impacted by various issues such as, but not limited to, supply chain issues, production challenges, unexpected failures, or other disruptions that may impact the manufacturing process.
8. Consumer Guarantees & Warranty
   1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   2. Couplemate™ is a manufacturer and vendor of high-quality towing, trailer, and caravan components. Goods and Workmanship are guaranteed to be free of defects for the service life of the product when used as intended and are warranted under Australian Consumer Law as well as the Couplemate™ Trade Warranty Policy, as specified in this document.
   3. Couplemate™ reserves the right to inspect and assess Goods believed to be defective and will require satisfactory proof of purchase before issuing a remedy.
   4. Faults or issues arising from improper installation will not be eligible a refund, exchange, or repair.
   5. Couplemate™ will not provide a refund, exchange, or repair where Goods are subject to misuse, abuse, neglect, or otherwise abnormal use and the same applies to fatigued Goods (i.e. Goods beyond service life) or Goods with Expected Wear.
   6. Removal, breakdown, or part thereof, on surface coatings constitutes Expected Wear and is not covered by Couplemate™ warranty.
   7. It remains the full responsibility and liability of the Customer, or their chosen installer, to ensure proper installation and compliance with all relevant standards, guidelines, legislation, and governing bodies.
   8. Couplemate™ shall not be held responsible nor liable for components, spare parts, Custom Work, or other Goods supplied to the Customer that are misused, abused, neglected, or otherwise abnormally used and/or installed resulting in a breach of legislation or regulation on any vehicle, powered or unpowered.
   9. Should a product be believed to be defective, cease use immediately and lodge a Warranty Claim by following the instructions at: www.wholesale.couplemate.com.au/warranty-claim
9. Website Access & Content
   1. Access and continued access to the Website is, without limitation, at the sole discretion of Couplemate™ who may terminate Website access to any User, at any time, without notice.
   2. Couplemate™ will often add, amend, or remove Website content and such content is subject
   3. to change without notice. While adhering to best practices, Couplemate™ cannot guarantee accuracy and shall not be liable in the event of inaccurate information or omissions. All information, specifications, and data available on the Website are to only be used for informational purposes only. If the User has questions or concerns regarding Website content, please contact Couplemate™ via email at: marketing@couplemate.com.au.
   4. Those with a registered login are fully responsible and liable for the security of their account ogin information, including username, email address, and password. This includes all use and misuse of such information. If the User believes the login information has been compromised, immediately notify Couplemate™ by phone (07) 3348 3822 or by email to: sales@couplemate.com.au.
   5. The Customer shall not knowingly disseminate login information to unauthorised persons or entities. Access to the Website is solely granted to the Customer and its authorised servants and/or agents. If the Customer is found to breach these Conditions, access to the Website will be revoked without notice.
   6. Couplemate™ shall not be held liable for any loss or damage whatsoever arising out of, or resulting from, the use or access of the Website and any other site linked to the Website.
   7. The Website may feature links to third-party sites, online resources, and businesses operated by an Other Entity. These third-party sites are not owned nor operated by Couplemate™ and therefore all liabilities and responsibilities fall outside of Couplemate™’s scope.
10. Property Rights
    1. The Website is the property of Couplemate™ solely and is protected by Australian copyright and trademark laws.
    2. All images, drawings, written copy, and other elements on the Website are the intellectual property of Couplemate™ unless specified otherwise and shall not be copied or distributed elsewhere without the written permission of Couplemate™.
    3. All requests for using Couplemate™ intellectual property should be sent by email to: marketing@couplemate.com.au. All intellectual property must include a link back and acknowledgement to the Website and the original location if approval is received.
    4. Content included on the Website shall not be used for artificial intelligence (AI) or similar applications.
11. Jurisdiction & Legality
    1. These Conditions, and all matters between Couplemate™ and the Customer, are conferred on the Federal Court of Australia with respect to civil matters arising under the Corporations legislation. Whereby litigation, arbitration, or other disputes may arise, jurisdiction is to be conferred on Queensland Courts with respect to transfer requirements under the Act.
    2. 11.2 If any part of these Conditions is held to be illegal, invalid, or unenforceable by a Court of law, the legality, validity, and enforceability of the remaining parts will not be affected. Likewise, failure or delay by Couplemate™ to enforce any provision of these Conditions shall not be interpreted as a waiver of Couplemate™’s rights or remedies.
12. Scam & Fraud Disclaimers
    1. Couplemate™ is aware of a growing number of fraudulent and misleading scams using the Couplemate™ brand name as well as the names of internal staff members. If the recipient is unsure of and would like the confirm the of the authenticity of any correspondence, please email marketing@couplemate.com.au. with any information.
    2. Under no circumstances will Couplemate™ do any of the following:
       1. Request that payment be made via gift card.
       2. Request changes to bank account details for payment via email.
       3. Request recipients provide personal details via survey or online form.
       4. Request recipients follow a bit.ly or similarly shortened link.
    3. Recipients are encouraged to stay informed on current scams and can report a scam through the government SCAM Watch website at: https://www.scamwatch.gov.au/report-a-scam
13. Marketing Communications
    1. By entering in your email address in the checkout, completing a purchase, or subscribing to the mail list via our subscription form, the User agrees that Couplemate™ may send notifications regarding the Customer’s Order status and/or marketing offers.
    2. As required by the Spam Act 2003 (Cth), Couplemate™ provides all email recipients an opt out link (“unsubscribe” button) located at the bottom of all marketing mailings.
    3. The Website uses cookies to improve our website and your user experience. A cookie refers to a small file place in your device when you visit the Website, which collects information about your browsing behaviour. For more information, please refer to the Couplemate™ Privacy Policy available at: www.wholesale.couplemate.com.au/legal/privacy-policy.